ISO 9001 is supported by 8 Principles of Quality Management. They have actually been the directing concepts for the most popular quality standard; ISO 9001. But they're likewise useful resources for any management experts who want to implement or enhance their existing quality management program.
Simply as you 'd expect, customer focus is the very first principle: just where it ought to be. It covers both consumer requirements and customer service. It worries that a business must understand their customers, exactly what they need and when, whilst attempting to fulfill, however ideally go... Read more